Top Front Desk Issues and What Are the Solutions for It?
Your organization’s front desk is a unique part of your company. Not only is it a place where visitors are welcomed, and solicitors turned away, but it’s also the first point of contact visitors have with your organization. As such, front desk issues translate to negative first impressions.
In this article, we will walk you past five issues that might plague your front desk, and we’ll also help you with possible solutions.
Top Five Front Desk Issues and How To Resolve Them
Here are five common front desk issues your organization might face and ways to resolve them with a touchless visitor management system.
1. Being Greeted by Long Queues
Nobody likes to wait, be it that next big client who can make or break your company’s future. Or that new hire who’s going to shine some light into that tricky vertical you have wanted to expand into.
Being greeted by long queues because of front desk issues as the shakers and movers of the world are waiting on you to let them in doesn’t help in making the best first impression.
It’s essential that you work towards streamlining your front desk management processes with a visitor management system. With this system, you can easily reduce the time each visitor takes to process their entry and work towards a crowd-free reception area.
2. Physical Logbooks Instead of a Touchless Visitor Management System
When everything from the systems in your office to the washrooms are cutting edge, then why is your reception staff still noting down visitor details by hand in a physical logbook?
This exercise isn’t just time-consuming and outdated; it also creates heavy reliability on your reception staff hence making it so much easier for there to be a backlog of visitors that need to be processed.
With a touchless visitor management system, physical logbooks are a thing of the past. From having an easy way to recover data to safely storing it, a touchless VMS will do it all for you.
3. Long Sign-In Process
Have you ever had to wait at the reception while somebody behind the desk works frantically to collect every little piece of information that they could possibly get out of you in the name of security and compliance? How would you rate your experience in this situation? I think it would always be a solid “Not great”!
Don’t let visitors in your office have the same experience as you once did. Shorten that long sign-in process with a visitor management system that collects only the data needed from a specific type of visitor and makes the sign-in process a breeze.
4. Notifying the Right People the Right Way
How many times has it happened that a visitor has come to see a specific person at your company and your reception staff had to leave their post to fetch them, thus further leading to a pile-up of more visitors who are unattended?
This vicious cycle will only end if you understand the intricacies of front desk issues and solutions.
Phone calls are one way to address this problem, but they’re intrusive during meetings and catch-ups.
By using a visitor management system, you can not only easily notify the employees that people are waiting for them, but those said employees can accept and reject the visitors based on their availability and priority.
5. Let the Visitors Do the Work
Yes, you heard us right! Let the visitors do the work. That’s not a bad thing.
You don’t need your already busy reception staff to do more than what they have on their plate.
With a touchless visitor management system, all your visitors need to do is scan a QR code, and all the details that they need to fill in will show up right in front of them, on their mobile phones.
This simple process not only reduces your dependence on the office staff but also helps you reduce the amount of manpower required. From sign-ins to checkouts, have your visitors do all your work for you.
Resolve Your Front Desk Issues With a Touchless Visitor Management System Today
Now that you know why your front desk issues may impact your organization’s workflow, it’s imperative that you work towards solving them with a visitor management solution that’s designed to cater to your needs. Connect with Vizmo today to learn how the premiere solution in the visitor management space can help you make a difference with your front desk issues.